The Q/A Bank in Dasseti Engage is a centralized content management and workflow engine designed to help teams organize, maintain, and govern a repository of questions and answers. Whether used to support external communications or internal knowledge sharing, the Q/A Bank enables teams to deliver accurate, consistent, and timely responses across a wide range of document types and use cases.
Core Capabilities of the Q/A Bank
Structured Content Management
Organize content using a hierarchical folder system (Types and Sub-Types)
Group product- or topic-specific answers under a single question for clarity and control
Use tags for better filtering, tracking, and categorization
Advanced Search and Retrieval
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Search across all questions and answers, or filter by fields such as products, tags, and review status
Integrated with Smart Search in Requests and plug-ins (Word, Excel, Chrome)
Governance and Workflow Controls
Assign authors, reviewers, and approvers to individual or bulk Q/A items
Set and manage Review Status (Approved, Rejected, Pending, Overdue) to guide content usage
Schedule automated reminders or send them ad hoc to prompt reviews
Full audit trail for each answer, capturing changes, timestamps, and users
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