How can I search for content in Dasseti Engage?

Dasseti Engage offers several ways to search for content, depending on where you’re working and what type of results you need.

There are four main places you can search:

1. Global Search – searches across the entire platform
2. QA Bank Search – searches content stored in the QA Bank
   • Column Searches (filters within QA Bank fields such as Question and Answer)
3. Smart Search / Autofill in Requests – searches while completing requests
4. Dasseti Add‑in – searches QA content directly from the add‑in
    

For a step by step guide watch here: 

Global Search

The Global Search bar is located in the top navigation bar. It searches across major modules, including:

• QA Bank
• Requests
• Files

Use this when you aren’t sure where something lives or want results from multiple areas

QA Bank Search
The QA Bank now supports two types of search:

1. Exact Search – matches exact words or phrases

   When searching within the QA Bank, results are returned based on exact matches to the words or phrases entered. Users can enter multiple search terms separated by semicolon (;), and quotation marks are not needed.

   

2. Smart Search improves the QA Bank search experience by understanding context and intent, not just the literal words typed.
   • Uses semantic search to find conceptually related content
   • Helps surface answers even when the wording is different
   • Includes a Smart Search settings panel for optional filters
   • Your Smart Search preferences are remembered for future use
   • Use Smart Search when you want the most relevant content, especially when you don’t know the exact phrase used.

Column Searches within the QA Bank

Users can filter results within specific columns by using the search boxes in the Question and Answers headers. This is helpful when users know whether the keyword is more likely to be found in the question text or the answer field.

 

Need help?

If you have any questions about searching or would like a walkthrough of these features, please contact our support team at [e-mail] or reach out to your Client Success Manager.