Troubleshooting Login Issues by Clearing Cache and Storage

If you're experiencing login issues, follow these steps to clear your cache and browser storage:

Note: If you are unable to access Developer Tools due to company restrictions, please contact your IT support team for assistance.

Step 1: Open Developer Tools

• Open your browser (preferably Chrome).

• Press 'F12' on your keyboard to open More tools -> Developer Tools.

  

• Alternatively, right-click on the browser page and select Inspect.

  

Step 2: Perform Hard Reload

• Right-click the Reload button on your browser (next to the address bar).

• Select Empty Cache and Hard Reload from the dropdown.

  

Step 3: Clear Local and Session Storage

• In Developer Tools, click the Application tab.
• In the left-hand sidebar, scroll down to Storage > Local Storage and Session Storage.

• Right-click on your site/domain under both and choose Clear.

   This step clears any locally stored configuration that may be causing login problems.

  

Step 4: Check the Console for Errors

• Go to the Console tab in Developer Tools.
• Look for any error messages in red.
• If you see any errors, please take a screenshot and share it with our support team.

Still having trouble? Reach out to us at [e-mail] with the error screenshot and we’ll assist you further.